Refund Policy

We understand that plans may change, and we strive to offer a fair cancellation policy. Refunds or credits are issued based on the timing of the cancellation:

Cancellations made 48 hours or more before the scheduled pickup – Eligible for a 100% refund.

Cancellations made between 24 and 48 hours before the scheduled pickup – Eligible for a 75% refund or an 85% credit towards a future ride.

Cancellations made between 3 and 24 hours before the scheduled pickup – Eligible for a 50% refund or a 60% credit towards a future ride.

Cancellations made less than 3 hours before the scheduled pickup – No refund or credit will be issued.

No-Show Policy:

A no-show is classified as a client who is not present at the vehicle within 15 minutes of the scheduled pickup time. If the client is a no-show, no refund or credit will be issued.